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FAQ

Frequently Asked Questions

  • 1. How soon can I expect a reply after sending an inquiry?

    A: We take every inquiry seriously. On working days, we will respond within 12 hours after receiving your inquiry.

  • 2. Are you a factory or a trading company?

    A: We are a direct manufacturer with independent production capacity. We own several fastener manufacturing facilities and have an international sales department, providing full-process services from production to export.

  • 3. What products do you mainly offer?

    A: We focus on the production of fasteners made of carbon steel, stainless steel, and low-alloy steel.

  • 4. What are the main application areas of your products?

    A: Our products are widely used in various industries, including rail transportation, automotive manufacturing, construction machinery, mining equipment, agricultural machinery, shipbuilding, petrochemicals, building and furniture hardware, and power accessories.

  • 5. Do you support customized production?

    A: Customized production is our core business. We can develop and manufacture products based on the drawings or samples you provide.

  • 6. Do you produce standard parts?

    A: Yes. In addition to custom products, we also produce general construction machinery parts (GET parts) for equipment such as excavators, including bucket teeth, tooth holders, corner blades, pins, clips, bolts and nuts.

  • 7. What is your production capacity?

    A: We have 12 energy-efficient and environmentally friendly modern production lines (including one fully automatic shell molding line and four heat treatment lines), with an annual production capacity exceeding 20,000 tons, enabling us to steadily meet various order requirements.

  • 8. What is your company size and staffing structure?

    A: Our company currently has more than 100 employees, including over 10 engineers and more than 50 technical professionals.

  • 9. How do you ensure product quality?

    A: We implement total quality management throughout the production process. Inspections are conducted after each process, and 100% of finished products undergo final inspection in accordance with customer requirements and international standards. We have an advanced laboratory equipped with a spectrometer, CMM (coordinate measuring machine), X-ray flaw detector, and other comprehensive testing equipment to ensure full monitoring of chemical composition, mechanical properties, non-destructive testing, and geometric dimensions, delivering high-precision products.

  • 10. What are your payment terms?

    A: Trade terms (such as FOB, CIF, etc.) are confirmed when quoting. For batch production, we typically require a 30% deposit, with the balance paid against the copy of the bill of lading. T/T is the main payment method accepted, and L/C can also be negotiated.

  • 11. How is the shipment arranged?

    A: We are only 35 km away from Shanghai Port and Ningbo Port, so sea freight is the main mode of transportation, which is convenient and efficient. For urgent deliveries, we can also arrange air freight via Ningbo or Shanghai airports.

  • 12. What are your main export markets?

    A: Our products are exported to more than 30 countries and regions worldwide, including the United States, Germany, Japan, Spain, the United Kingdom, South Korea, Australia, and Canada. We provide products and services to various customers in global rail transportation, automotive, construction machinery, and other industries.